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favorite this post L2 Customer Interactive Solutions Engineer with French (Prague) hide this posting unhide

compensation: 50,000 - 80,000 CZK / month
employment type: full-time

Would you like to take the next step in your IT career? Are you interested in joining a brand new hub in the exciting city of Prague? Then this is your position.

The Company.

Our client is an international award-winning IT services provider with the world-wide presence. For their new offices in Prague, Czech Republic, they are currently looking for a Customer Interactive Solutions Engineer speaking French.

The Job.

You will provide professional technical support to an external client. The main tasks include:
- Identify and manage the root of incidents
- Solve technical issues within service agreement
- Contribute with your knowledge to performance reviews and suggest improvements
- Analyze the recurring incidents and solve them through problem management process

The Profile.

The ideal candidate has already gained experience in voice / video platform administration or support and would like to further develop it.
- French and English on a business level (spoken/written)
- Experience in any of the following technologies:
- Genesys
- Alcatel
- Cisco Unified Contact Center
- Avaya contact center
- Any IT certification will be considered as a plus
- Dynamic and performance driven working attitude
- Open minded and positive nature
- Interested in further developing acquired IT skills

The Offer.

- Competitive salary above the average of the market
- 8 hours work shift between 6 AM to 6 PM
- Relocation package
- A chance to work in the company which was recognized and awarded as a Top Employer for providing the best possible work environment
- Working with the exceptional clients which are the leading providers of financial services, healthcare, media, and communication etc.
- An international atmosphere with the most talented IT professionals
- Constant support on the direction of career growth within the company
- Extra training and certification opportunities for professional development
- Brand new office with a fresh startup environment enriched with great entertainment activities
- Extra compensation for providing support to clients outside regular hours on an "on call"
- Start date: ASAP
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6620862395

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