favorite this postService Desk Analyst (prague, Czech)hide this posting
compensation: 80000 employment type: full-time
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What you'll be doing
This role will accept requests from client via agreed channels. They perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.
What would make you a good fit for this role?
• Diploma or qualification in technology
• Proficiency in English & German is essential
• 1- 2 years work experience
• 1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
• We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
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